Massachusetts Personal Injury Lawyer Blog

How to File a Complaint Against Your Insurance Carrier

If you suspect that your insurance carrier is acting in bad faith, there are several options for legal recourse.

The first step in your battle against bad faith insurance might be to register a complaint with the Department of Insurance (DOI) in your state of residence.

A state's DOI - known by different names in each state - is responsible for:

• Overseeing the manner in which insurance companies process claims, AND
  
• Ensuring that claims are handled promptly and fairly
  
  

The DOI processes and investigates consumer complaints of bad faith insurance, and other matters of insurance concern.

While there certainly is value in filing a complaint with a DOI, know that it might be a long time before you see the results you expect or deserve.

An experienced attorney specializing in insurance bad faith will have more time and energy to dedicate to your case, and will keep your rights and interests at the forefront of the issue.    
 
For more information on bad faith insurance claims, read our article Bad Faith Insurance: How to Recognize the Signs.

If you have questions regarding an insurance claim, contact an experienced personal injury lawyer at Kiley Law Group, LLP. 1-800-410-2769.

Massachusetts personal injury lawyer, Thomas M. Kiley, is a member of the Massachusetts Bar Association and is a respected member of the American Association for Justice and the Massachusetts Academy of Trial Attorneys.

The personal injury attorneys at the Law Office of Kiley Law Group are dedicated to helping the victims of:

• Car, motorcycle, truck, van or bus accident
• Single vehicle accidents such as SUV or 15-passenger van rollovers
• Pedestrian accidents such as a hit and run
• Defective products such as ineffective airbags or seatbelts, prescription drugs with unpublicized side-effects, or hazardous children's toys
• Child injury and child abuse such as negligence
• Birth injuries such as trauma during labor or cerebral palsy

We Serve Clients Across the State of Massachusetts
The firm's headquarters are in Andover, MA and serves the following cities in Massachusetts: Boston, Danvers, Haverhill, Lawrence, Lowell, Methuen, Middleton, Reading, and Salem, MA and Salem, New Hampshire.